Refund policy

• Buyer Responsibility: The buyer is responsible for all return shipping costs.
• Shipping Labels: We do not provide prepaid return shipping labels.
• Tracking: We highly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

• Non-Refundable Items: All food, makeup, and skincare products are strictly non-refundable due to health, hygiene, and safety reasons.
• All Other Products: Items outside of food, cosmetics, and skincare can be returned within 30 days of delivery.
• Restocking Fee: All eligible returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.

Item Condition: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

• Reporting Window: If your item arrives damaged or defective, you must report it to us within 48 hours of delivery.
• Proof Required: Please email our support team with your order number and clear photos of the damaged item and packaging.
• Resolution: Once verified, we will arrange for a replacement or a full refund at no additional cost to you. This applies to all products, including food, makeup, and skincare.